Let customers speak for us

"My husband gave me that look when I said the price, but Duke was with us 12 years—he slept by our daughter's crib, he guarded the mailbox, he was family. I wasn't putting him in a plastic box from the pet store. This urn is handmade, you can tell. The brush strokes in Duke's face, the weight of the porcelain, the way the lid seals—it's quality. They used three different photos I sent to get his expression right. Communication was clear, they always wrote back within a day despite the time difference to Ohio. It arrived packed so well I could have dropped the box and it would've been fine. My husband changed his mind when he saw it. He just said, 'Yeah. That's Duke.' And it is."

Michelle R.

Cooper was my 65-pound shadow for 11 years. Lost him to cancer three months ago. My sister found Pawcelain and I was skeptical about ordering from overseas, but nothing in the US felt personal enough. They painted his freckles, the white patch on his chest—everything. The porcelain is solid, heavy, real craftsmanship. Took about a month from order to my door in Austin. He's on the mantle now with his collar around it. Worth every penny.

Rebecca

Licy was hiding behind a dumpster when I found her. She never stopped being that scared little thing—always had to sleep touching my pillow, always got anxious when I left the house. She was my shadow for 14 years. When she got sick last fall, I wanted something that felt like a real home for her. The hand-painted urn from Pawcelain is like a little cottage for her soul. They painted her calico patches exactly right, even the crooked white tip on her tail. I keep it on my bookshelf where she used to sunbathe. She doesn't have to be scared anymore. She's home.

Emily

Max was a corgi with the temperament of a therapy dog. Never met a stranger, never had a bad day. My mom used to say he was an angel with short legs. When he passed suddenly at 8, I was devastated. I found Pawcelain at 2am while crying in bed, and when I saw the Angel Memorial urn, I stopped scrolling. I chose the tulip design because it felt pure, like him. The team walked me through everything since I'd never done this before—they sent photos of the painting and shipped it to San Diego faster than I expected. When I opened the box, I just held it and cried. It's beautiful, it's gentle, it's Max.

Amanda

How We Make Forever

Why choose us?

FAQs

Are you hand-painted or photo-based?

Series

Method

Technique

Photo Pet Memorial Urn

Customized from your photo

Overglaze

All Other Series
(Angel, Custom Dog, Hand-Painted Cat, Hand-Painted Small Pet, etc.)

Pure artisan hand-painted creation

Underglaze, 1280°C high-fire

Except for Photo Pet Memorial Urn (customized from your photo), all products are 100% hand-painted by artisans with 30+ years of experience.

How do you create your artwork?

15-Day Journey of Craftsmanship:

 

Day

Step

Description

1-2

 🏺 Clay

Hand-shaping the clay

3

📐 Shape

Perfecting curves to 0.5mm precision

5-6

🔥 First Fire

First transformation at 800°C, clay to bisque

7

     Sanding

600-grit hand sanding for smoothness

8-9

🎨  Paint

Artist captures your pet's spirit

9-12

📸 Your OK

We send photo for your approval
(If no response within 72 hours, we will consider it as approved and proceed to final firing)

10

 Glaze

Protective glaze applied

11

📦️ Kiln Loading

Careful placement for final firing

12-14

🔥 Final Fire

12-hour high-fire at 1280°C

15-16

📫️ Ship

3-step inspection, packed with care

-

🏠️ Home

Safely arrive at your home

Total: 15-20 business days

 Can I memorialize pets besides cats and dogs?

Absolutely!

We create memorials for various pets:

 

Category

Animals

Small Pets

Rabbit, Hamster, Chinchilla, Guinea Pig

Exotic

Snake, Bearded Dragon, Gecko, Sugar Glider

Birds

Parrot, Cockatiel, Budgie, Macaw

Aquatic

Goldfish, Betta, Turtle

Others

Hedgehog, etc.

Send us your pet's photo, we'll create their perfect memorial moment.



What if I don't like the hand-painted preview?

We will strictly follow your provided photos and customization requests. If you have special requirements (specific poses, expressions, background elements), please tell us in detail when ordering.

Modification & Refund Process During Customization:

 

Stage

Situation

Solution

When Ordering

Tell special requirements

Artisan paints per your request

After Painting
(Before Final Fire)

Satisfied with preview

Glaze, fire, ship immediately

After Painting
(Before Final Fire)

Need adjustments

One free revision / We will repaint it

After Painting
(Before Final Fire)

Still not satisfied
(Cannot meet expectations after revision)

50% refund
(Material and labor costs incurred will be deducted)

After Final Fire

Already fired

Non-refundable
(Custom items cannot be resold)

Important Notes:

· Our artisans have 30+ years of experience and will do their best to capture your pet's spirit

· Revisions will extend delivery time by 3-7 days

· To avoid delays, please communicate all details clearly upfront

· Photo quality directly affects the result; please provide clear, well-lit, front-facing photos

Can I receive my memorial faster?

Option

Timeline

Cost

Standard Production

15-20 days

Included

Standard Shipping (US)

10-15 days

Free

Express Shipping (US)

6-10 days

Additional fee

Production time cannot be shortened (8 sequential steps required for quality), but express shipping is available.

 What size urn is right for my pet?

Based on years of experience, we recommend leaving some space in the urn—don't fill it completely. This shows respect for your pet and allows for proper placement.

 

Product

Size

Pet Weight

Dimensions

Capacity

Angel Memorial Pet Urn

S

Up to 25 lbs

3.9" × 8.7"

16.9 fl oz

M

Up to 45 lbs

4.3" × 9.1"

23.7 fl oz

L

Up to 85 lbs

5.1" × 9.8"

32.1 fl oz

Custom Dog Memorial Urn

S

Up to 30 lbs

3.9" × 7.1"

20.3 fl oz

M

Up to 50 lbs

4.3" × 7.9"

27.1 fl oz

L

Up to 90 lbs

4.7" × 8.7"

37.2 fl oz

Hand-Painted Cat Memorial Urn

S

Up to 20 lbs

3.1" × 6.7"

16.9 fl oz

M

Up to 40 lbs

3.5" × 7.5"

22.0 fl oz

Hand-Painted Small Pet Urn

S

Up to 15 lbs

2.8" × 5.5"

8.5 fl oz

 

M

Up to 30 lbs

3.5" × 6.3"

16.9 fl oz

Not sure which size? Send us your pet's weight and breed for a recommendation.