Last Updated: May 14, 2026
Pawcelain respects your privacy. This policy explains how we collect, use, and protect your information when you visit pawcelain.com or make a purchase.
By using our site, you agree to this policy. If you have questions about this policy, please contact us before placing an order.
1. Information We Collect
Automatically
Browser type, IP address, time zone, cookies
When You Order
Name, billing/shipping address, email, phone
For Custom Pieces
Pet photos, pet name (for engraving), memorial dates
2. Photo & Video Authorization
We'd love to share anonymized photos of your custom piece to inspire other pet lovers. This is entirely optional.
I prefer to keep my order private. You may opt in by emailing us at support@pawcelain.com
We Never
Sell photos to third parties
Reveal your identity or pet's real name
Use for unrelated commercial purposes
How to Withdraw
Email: support@pawcelain.com
Subject: Withdraw Photo Consent + [Order Number]
Response: Within 3-5 business days
Note: Credit remains valid
User-Generated Content
When you post with @pawcelain or #Pawcelain, you allow us to share and feature your content (with credit).
3. How We Use Information
Purpose Details
Fulfill orders Process payment, craft, ship, communicate status
Custom service Artist reference, progress photos, quality check
Marketing (with consent) New products, stories, offers
Site improvement Analytics, fraud prevention
4. Information Sharing
Service Providers
Shopify (website hosting)
Payment processors (encrypted)
Shipping carriers (delivery only)
Shopify Email (email marketing)
Legal Requirements：
We may disclose information to comply with laws, respond to legal requests, or protect our rights.
5. Your Rights
You have the right to：
Access your personal information
Correct inaccurate information
Delete your information (where applicable)
Withdraw photo authorization
Unsubscribe from marketing emails
Contact：support@pawcelain.com
European Residents：
You have additional rights under GDPR, including data portability and restriction of processing.
California Residents：
You have additional rights under CCPA, including knowing what personal information is collected and requesting deletion.
6. Data Security & Retention
Security Measures：
SSL encryption for data transmission
Encrypted storage for sensitive data
Limited staff access
Retention Periods：
Order information / 7 years (legal requirement)
Pet photos (no consent) / Deleted immediately after quality check
Pet photos (consented) / Permanent, anonymized
Marketing emails / Until unsubscribed
7. Cookies
We use：
Functional：Essential for site operation (cart, login)
Analytical：Understand site usage
You can disable cookies in browser settings, but this may affect site functionality.
8. International Transfer
Your information may be transferred to and stored in:
United States (Shopify hosting, payment processing)
China (production team communication, shipping)
We use Standard Contractual Clauses and other safeguards to protect your data.
9. Changes to This Policy
We may update this policy. Continued use after changes constitutes acceptance.
10. Contact Us
Email：support@pawcelain.com
Response Time：3-5 business days
Thank you for trusting Pawcelain with your story.