Privacy Policy

Last updated: November 3, 2026

This Privacy Policy explains how Pawcelain, operated by Everpet Memories Limited, collects, uses, and shares personal information when you visit pawcelain.com, place an order, request support, or otherwise communicate with us.

Information We Collect

We may collect contact and order details, billing and delivery information, payment confirmation, account information, messages, product reviews, device and usage information, and the photographs or personalization instructions you choose to provide for a custom order. Payment card details are processed by our payment providers and are not stored directly by Pawcelain.

How We Use Information

We use information to provide products and services, create custom artwork, process payments, ship orders, communicate about previews and delivery, provide support, prevent fraud, improve the website, comply with legal obligations, and send marketing only where permitted.

Custom-order Photographs

Photographs and personalization details are used to create and support the custom product you ordered. We do not claim ownership of your original photographs. Please provide only content that you own or are authorized to use.

How We Share Information

We may share information with service providers that help us operate the store, including Shopify, payment providers, shipping carriers, analytics providers, customer-support tools, and professional advisers. We may also disclose information when required by law or in connection with a business transaction.

Cookies and Analytics

We and our service providers use cookies and similar technologies to operate the website, remember preferences, understand site use, measure performance, prevent fraud, and support advertising where permitted. Browser and consent controls may be used to manage non-essential cookies.

Retention and Security

We retain personal information only as long as reasonably necessary for the purposes described here, including order fulfilment, customer service, accounting, dispute resolution, and legal obligations. We use reasonable safeguards, but no method of transmission or storage is completely secure.

Your Rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. You may also unsubscribe from marketing messages. To make a request, email support@pawcelain.com. We may need to verify your identity before completing a request.

International Processing

Your information may be processed in countries other than your own by Pawcelain and its service providers. Where required, appropriate safeguards are used for international transfers.

Children

The website is not intended for children, and we do not knowingly collect personal information from children.

Changes and Contact

We may update this policy and will post the revised date on this page. Questions or privacy requests may be sent to support@pawcelain.com.